As I’ve discussed in past posts, many companies are finally starting to realize the value of usability as a differentiator. Although there is infinite room for improvement across all industries, I’ve recently enjoyed using one seriously improved experience solely based on better usability.
I have a bank account that rebates all ATM fees so I don’t [...]
With the emergence of usability and testing as a top priority for online business (finally), I’ve been disturbed by some of the basic functionality problems I’ve encountered online lately. Most of the time, I find issues that would seemingly be resolved after an average quality assurance process and would definitely be resolved after less than [...]
August 10, 2009 – 8:36 pm
I recently moved and as everyone knows, moving is a terrible experience. I was hoping one of the easier tasks would be updating my address on the websites of banks, magazines, etc. I sat down planning to spend about 30 minutes and be finished, but an hour later I should have known better. Here’s a [...]
